According to the latest announcement on the official Nicehash twitter, the service will be back online shortly.
NiceHash, the biggest multi algo mining pool - marketplace in the industry, had a significant security breach five days ago on 12/06/2016 as reported on justcryptonews.com. The 4000+ Bitcoins seem gone for good for the time being, and no apparent response has been given from Nicehash about the lost funds of users, miners and buyers alike.
But the actual service provided by Nicehash, renting and buying hashrate at the buyers will, is still in high demand from users as evident on all the social media platforms.
Miners are posting rig images, ranging from few rigs to 100's of ASIC miners, on twitter with the NiceHashMiner tag to support Nicehash.
We are aware many of you are waiting for the NiceHash service to come back - soon guys! Please give us your support by sharing photos of your mining rigs with the #NiceHashMiner tag! Let's see how many of you are there!— NiceHash (@NiceHashMining) December 10, 2017
So the company has announced that they are bringing the service back online, after auditing and fixing any remaining issues.
Thank you for all your support! We are using all necessary means to rebuild NiceHash into a robust and secure platform to contain and defeat any possible future attacks. We are also working on a solution for our users affected by the breach. You can expect our next update soon.— NiceHash (@NiceHashMining) December 10, 2017
Update December 20: Nicehash team announced the service will be back online and operational by the end of day:
Interviewed on wikitribune, CEO of Nicehash stated they are going to be online as soon as possible:
Q: What steps will NiceHash take to regain their customers trust?
A: The support we have received from our community during this crisis has been immense. We are truly moved by the tens of thousands of messages from our community of miners. We are taking all the necessary steps to re-establish our systems with bullet-proof security protocols, and enable miners to start earning money again.
We understand why everyone is upset, and we are truly sorry. We are taking responsibility and want to demonstrate the openness and transparency which is the cornerstone of the world in which we work.
We know we have to build up trust again, we know that, but the overwhelming majority of our community of nearly 750,000 registered users have been very supportive and want us to get the site up and running so they can start making money, mining and leasing again.
It will take time but we are working on a solution to ensure all users are reimbursed. That is clearly a key concern for our users, and we understand this, we are not running away from our responsibilities. As soon as we have a plan in place we will update all users on our intended solution, and we’re sorry for any inconvenience which has been caused.
We’re going to make sure that we learn from this and come back even stronger and safer.
Q: What’s the likelihood of the company covering more than $60m in losses? Are you able to compensate users?
A: We fully intend to make this right. It’s a matter of deep concern to us and we’re working hard to rectify the matter in the coming days. We’re working on a solution to ensure that all users are reimbursed. These things are delicate matters, and take time, so we would ask our community to be patient while we get this fixed and fully investigated. As soon as we have a full plan in place we will communicate it to our users and all those affected.
Will the users trust the service after all that has happened?
Probably yes, even more so if Nichehash makes the appropriate moves to some form of partial compensation to the lost funds. Due to its uniqueness, its seer scale and the actual reality that for most non tinkerers, it is the most comfortable one-click mining to Bitcoin solution.
Will you be going back to Nicehash? Let us hear your thoughts in the comments.